Terms And Condition

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Terms and Conditions

 

Welcome to Arrotech, a digital marketing and software solutions company. By accessing or using any of our services, you agree to these Terms and Conditions. Please read them carefully before engaging in any business activities with us. If you do not agree to any part of these terms, you are advised not to proceed with our services.

1. Definitions
  • “Company” refers to Arrotech.
  • “Client” refers to any individual, entity, or organization using or intending to use our services.
  • “Services” refer to digital marketing, mobile app development, website development, software solutions, and any other services provided by the Company.
  • “Agreement” refers to the contractual relationship between the Client and the Company as outlined in these Terms.
  • “Deliverables” refer to any software, website, or other tangible or intangible work produced by the Company for the Client under the terms of this Agreement.
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2. Services Provided

Arrotech offers a range of services, including but not limited to:

  • Digital marketing strategies (SEO, SEM, PPC, Social Media Marketing, etc.)
  • Mobile app design and development
  • Website design, development, and maintenance
  • Custom software development
  • Technical consulting and support

All services will be provided based on the specific project requirements mutually agreed upon in writing with the Client.

3. Project Terms and Scope
  • Scope of Work: The scope of work will be defined in a separate agreement, proposal, or service-level agreement (SLA) between the Company and the Client. Any changes or additions to the scope after the initial agreement will be subject to additional charges.
  • Timelines: Project deadlines and delivery dates will be mutually agreed upon. However, the Company is not liable for delays caused by third-party dependencies, unforeseen technical issues, or delays from the Client’s end (such as untimely feedback or late submission of required information).
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4. Intellectual Property Rights (IPR)
  • Ownership of Deliverables: All intellectual property rights associated with custom deliverables remain the property of the Company until full payment is received. Upon receiving full payment, the Client will own the final deliverables.
  • Third-Party Components: Any third-party licenses, software, or tools integrated into the deliverables remain the property of the respective third-party providers and will be subject to their licensing agreements.
  • Company’s Portfolio Use: The Company reserves the right to showcase the final deliverables, including web and app design, in its portfolio and for marketing purposes, unless explicitly requested otherwise by the Client in writing.
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5. Client Obligations

To ensure timely delivery and quality results, the Client agrees to:

  • Provide all necessary information, resources, and approvals in a timely manner.
  • Review and approve deliverables within the agreed-upon timeframes.
  • Comply with all project milestones, including payments and providing content (e.g., images, texts, etc.) needed to complete the work.
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6. Payments and Fees
  • Fee Structure: Fees for services provided by Arrotech will be detailed in the agreed proposal. Payments may be structured in phases (e.g., initial deposit, milestone-based payments, and final payment).
  • Payment Schedule: The Client agrees to make payments according to the agreed schedule. Delayed payments may result in the suspension of services or project work.
  • Late Payments: Invoices are due within 15 days of issuance unless otherwise agreed upon. Late payments may incur interest at a rate of [Insert Rate]% per month, along with additional fees for delayed work.
  • Refunds and Cancellation: Refunds will not be offered for work already completed or for services canceled by the Client. In case of project cancellation, the Client agrees to pay for all work completed up to that point.
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7. Confidentiality

Both parties agree to protect and maintain the confidentiality of all proprietary information shared during the business relationship. This includes, but is not limited to, trade secrets, business strategies, client lists, and any other confidential material.

The confidentiality agreement will survive the termination of the contract and will remain in effect indefinitely unless otherwise agreed in writing.

8. Warranties and Liability
  • Quality Assurance: The Company will make reasonable efforts to ensure the deliverables meet the project specifications and are free from significant defects or errors.
  • Limitations of Liability: To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services. This includes, but is not limited to, loss of profits, data, or business opportunities.
  • Indemnification: The Client agrees to indemnify and hold the Company harmless from any claims, damages, or losses arising from their use of the delivered products or services.
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9. Support and Maintenance
  • Support Period: Arrotech provides a [30/60/90-day] support period following project delivery, during which any bugs or issues will be addressed free of charge.
  • Extended Maintenance: Any ongoing maintenance or updates beyond the initial support period will be subject to a separate maintenance agreement, billed at the Company’s current hourly or monthly rates.
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10. Termination and Suspension
  • Termination by Either Party: Either party may terminate this Agreement by providing 30 days’ written notice. In the event of termination, the Client agrees to pay for all work completed up to the termination date.
  • Suspension of Services: The Company reserves the right to suspend services without prior notice if the Client fails to make timely payments or violates any other aspect of this Agreement.
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11. Force Majeure

The Company will not be held liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war, pandemics, or labor disputes.

12. Dispute Resolution

In the event of a dispute arising from or related to these Terms and Conditions, the parties agree to first attempt to resolve the matter through informal negotiation. If a resolution cannot be reached, the dispute will be referred to binding arbitration under the rules of [Insert Arbitration Body] in [Insert Jurisdiction].

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Country/State]. Any legal actions or proceedings arising out of or relating to this Agreement will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

14. Changes to Terms and Conditions

Arrotech reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or via direct communication with Clients. Continued use of our services following the posting of any modifications constitutes acceptance of those changes.

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at:

Arrotech
Email:  info@arrotech.com.au

Phone:  +61451230496

Address:  Arrotech Pty. Ltd. Level 2, 23 Foster Street Surry Hills NSW 2010

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