Part-Time, Melbourne-Based

Role Overview:

As an ICT Field Technician at Network Overdrive, you’ll play a crucial role in providing exceptional technical support to our clients. You’ll work on-site at client locations, ensuring smooth network operations and customer satisfaction.

Key Responsibilities:

• Customer Service and Support:
  • Build strong relationships with clients and maintain a high level of customer satisfaction.
  • Provide first-line technical support, troubleshooting issues, and resolving incidents within SLAs.
  • Document and track all support activities.
  • Advise clients on best practices for network and system administration.
• Network and System Administration:
  • Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Install, configure, and troubleshoot hardware and software, such as servers, workstations, and network devices.
  • Implement and maintain backup and recovery solutions to ensure data integrity.
  • Monitor system performance and proactively address potential issues.
• Security:
  • Implement and enforce security policies and procedures to protect network and data assets.
  • Stay informed about the latest security threats and vulnerabilities.
  • Conduct regular security audits and vulnerability assessments.
• Project Work:
  • Assist with network and system upgrades and migrations.
  • Participate in project planning and implementation.
  • Document project activities and outcomes.

Essential Skills and Qualifications:

• Strong technical knowledge of networking, server, and desktop technologies.
• Experience with network troubleshooting, hardware and software installation, and configuration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver’s license.
• Having Work rights in Australia.

Desired Qualifications:

• Relevant IT certifications (e.g., Microsoft, Cisco, CompTIA).

If you’re passionate about technology and enjoy working with diverse clients, we encourage you to apply.